We want to know if something has gone wrong. Your feedback — positive or negative — helps us improve.
Last updated: May 2026
Ekvarta Ltd is committed to providing high-quality home care. We recognise that things don't always go as they should, and when that happens, we want to hear about it so we can put it right.
We treat all complaints seriously, investigate them thoroughly and use them as an opportunity to improve. You will not be treated worse as a result of making a complaint.
In the first instance, please raise your concern with us directly. Many issues can be resolved quickly through conversation:
Please include:
If your concern is not resolved informally, or if it is serious in nature, we will conduct a formal investigation. We will:
If you remain dissatisfied after our internal process, you may escalate to an external body:
The CQC regulates health and social care providers in England. They can receive concerns about care quality and take regulatory action where appropriate. Note: the CQC does not resolve individual complaints — it monitors quality and safety.
Phone: 0300 061 6161 | Website: cqc.org.uk
For complaints about adult social care funded by the local council, you can escalate to the Local Government and Social Care Ombudsman after exhausting local complaints processes.
Phone: 0300 061 0614 | Website: lgo.org.uk
If your concern relates to the safety or welfare of a vulnerable adult — suspected abuse, neglect or exploitation — this should be reported as a safeguarding concern, not only as a complaint. See our Safeguarding Policy and contact:
Ekvarta Ltd
Company Number: 17207188
Email: [email protected]
Contact Ekvarta on WhatsApp or email — a real person responds, not a chatbot.