Last updated: May 2026
Who We Are
Ekvarta Ltd is a domiciliary home care company registered in England and Wales. Company Number: 17207188. We are registered with the Information Commissioner's Office (ICO Reference: ICO:00014019561).
Our registered address and contact email: [email protected]
What Data We Collect
We may collect the following types of personal data:
- Contact information — name, email address, phone number
- Service enquiry information — details you provide when asking about our services
- Care-related information — for clients receiving our services, health and care information is collected as necessary to provide care
- Website usage data — through cookies, which pages are visited (see our Cookie Policy)
- Communication records — records of WhatsApp, email and other communications
How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide our services
- Arrange and manage care packages for clients
- Comply with our legal obligations
- Improve our website and services
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract — where processing is necessary to provide our services
- Consent — where you have given your consent (e.g., marketing communications)
- Legitimate interests — for responding to enquiries and improving our services
- Legal obligation — where required by law
Sharing Your Data
We do not sell your personal data to third parties. We may share your data with:
- Our carers and staff, where necessary to deliver care
- Regulatory bodies where legally required
- Service providers who process data on our behalf (e.g., secure IT providers)
Data Retention
We retain personal data for as long as necessary for the purposes described above and as required by law. Care records are retained for a minimum of 7 years in accordance with health and social care requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data (where legally permitted)
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at [email protected].
Complaints
If you have concerns about how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated.