Refer a Client to Ekvarta

Who Refers to Ekvarta

We receive referrals from a wide range of people who care about the wellbeing of the person who needs support:

Why Refer to Ekvarta

• Fast setup — 24 to 48 hours for urgent care packages. We understand that discharge planning and post-hospital transitions cannot wait weeks.
• Complex care expertise — specialist experience with dementia, stroke, acquired brain injury, MND, MS, Parkinson's, palliative care, cancer, epilepsy and more.
• CHC clients accepted — we work with NHS Continuing Healthcare funded clients. We understand the documentation and process requirements.
• Direct Payment clients accepted — we are set up to invoice via Direct Payments and provide the supporting records required.
• Real people respond — every referral is received by a named contact, not a call centre or automated system. We will acknowledge your referral the same day.
• Transparent — clear written care plans, regular updates (with consent), willingness to participate in MDT meetings.
• Fully insured and compliant — Company No: 17207188, Insurance Policy: CHBS5543508XB1, all staff DBS-checked and trained.

How to Make a Referral

1. 1

   Contact Us

   WhatsApp or email is fastest. Let us know you have a referral and give us a brief summary — name, location and the broad nature of care needs. You do not need a full care assessment completed first.

2. 2

   We Follow Up Directly

   We will contact the family or the person directly (with their consent) within 24 hours. We handle the conversation with sensitivity and without pressure.

3. 3

   Care Assessment

   We carry out our own care assessment — in person where possible. We produce a written care plan agreed with the person, their family and any relevant professionals.

4. 4

   Care Begins

   For urgent cases, care can begin within 24 to 48 hours of agreement. We match carers carefully — considering personality, communication style and clinical experience.

What We Need From You

• The person's name and a contact number (family or the person themselves)
• General location (borough or town)
• Brief overview of care needs and urgency
• Funding situation if known (self-funding, Direct Payments, CHC, or unknown)
• Any clinical information relevant to safe care (conditions, medications, risks) — this can come later if needed

Get in Touch

To make a referral, contact us directly:

• WhatsApp: Message us on WhatsApp — fastest response
• Email: [email protected]

We aim to respond within 2 hours during business hours, and within 4 hours at any other time.