Getting care in place should be straightforward. Here's exactly how it works — from your first message to your first visit.
The fastest way is WhatsApp — most messages get a response within the hour. You can also email us at [email protected] or use the contact form. You don't need to know exactly what you need at this stage — just tell us what the situation is.
You can contact us yourself, or on behalf of a family member or someone you care for.
We'll have a conversation — by phone, WhatsApp or in person — to understand the person's needs, their daily routine, and what support would make the most difference. We ask questions and listen carefully.
This is free, takes around 20–30 minutes, and is completely without obligation. There's no pressure to proceed.
Based on our conversation, we put together a care plan — describing the visits, what will happen during each visit, the schedule and the duration. We share this with you before anything begins, and you can adjust it freely.
We match the person with a carer who suits their personality and needs. Continuity matters — you'll see the same faces.
Once the plan is agreed, care can begin quickly — often within 48 hours. Your first visit will be an opportunity for you and your carer to get to know each other, confirm the routine, and raise any questions.
We check in regularly to make sure everything is going well, and we're always reachable if something needs to change.
Care needs change. Ours adapts with you. Whether you need more visits, fewer visits, a different schedule, or a different service — just tell us. There are no penalties for changing your care package.
We review care plans regularly and proactively, and you can always reach us directly on WhatsApp.
Ekvarta provides non-regulated, companionship-focused home care. Our services include:
Conversation, company, and a friendly face.
Prompts to take medication at the right time.
Light cooking, breakfast, snacks and drinks.
Collecting shopping, prescriptions and essentials.
Tidying, laundry, washing up and cleaning.
Cover so family carers can take a break.
Please note: Ekvarta does not provide personal care (such as bathing, dressing or continence care). For these needs, we can signpost you to CQC-registered providers. See all services →
Hourly rates depend on location, schedule and type of service. We're transparent about costs from the start — there are no hidden fees. See our full pricing page for details.
You may be able to pay using Direct Payments from your council — we are fully set up to work with Direct Payments clients. See our Direct Payments guide.
Wanting to stay independent at home, with regular support.
Needing regular check-ins, routine and familiar faces.
Returning home and needing short-term support.
Needing someone to cover when family can't be there.
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Contact us on WhatsApp or by email — a real person responds, usually within the hour.