Advocacy Services
Independent advocates help you understand your rights, speak up for yourself, and navigate health and social care systems.
Key Facts
- Independent Mental Capacity Advocates (IMCAs) are free and legally required in certain situations
- Care Act Advocates are free for those who would otherwise have difficulty engaging with assessments
- NHS Complaints Advocates help with formal NHS complaints — also free
- Independent Mental Health Advocates support those detained under the Mental Health Act
- General advocacy services are available from Age UK, Mencap, and local charities
What Does an Advocate Do?
An advocate is independent of the health and social care systems. They help you understand information, explore options, express your views, and ensure your rights are upheld. They do not make decisions for you — they support you to make your own decisions or ensure your voice is heard when others are making decisions on your behalf.
Statutory Advocacy
Some advocacy is a legal right. If you are subject to a safeguarding enquiry and find it difficult to be involved, you must be referred to a Care Act Advocate. If a serious medical decision is being made on behalf of someone who lacks capacity and has no one to support them, an IMCA must be instructed. These are free and the council or NHS must arrange them.
Finding an Advocate
Search for local advocacy services via the Advocacy People (0330 440 9000), Pohwer (0300 456 2370), or your local council's website. Age UK branches offer advocacy support for older people. Mencap supports people with learning disabilities. All services are free to the person receiving support.